Communicating
Conveying ideas effectively and succinctly, both verbally and in writing, in a manner than resonates with a particular audience.
Having effective and fine-tuned communication skills, alone, can get you far in life, but they can get you even farther in the business world. Being able to convey your thoughts verbally, in writing, and through actions makes you extremely marketable and an asset to the team you are working with. In a business setting, it is important that you say what you mean and mean what you say. A small miscommunication could make a business deal go askew, destroy an alliance, or have serious financial implications.
In this day and age, a great deal of communication takes place through the internet as a result of modern technology. Speaking eloquently and delivering your message in a clear, concise manner is imperative, as the recipient cannot judge your mannerisms, tone of voice, or facial expression. Regardless of the means through which you are communicating, it is important to consider "the other side of the table" and how your message will be interpreted or misinterpreted as the case may be. Being proactive and considering where things could potentially go wrong will make your presentation better and your lines of communication stronger.
I spent the summer following my junior year as a General Merchandise Procurement Intern at H-E-B Grocery Co. in San Antonio, Texas. The culture at H-E-B is truly unparalleled, and the office operates with a 100% open door policy. On my first day, I was given a personalized email address, as all corporate employees are, but I was encouraged to make the most of the open door policy. My boss, a phenomenal leader, requested that I pop in her office when I have a question, rather than sending an email, because it is faster, more efficient, and allows for smoother communication. She shared with me that she recognizes the value in technology and digital communication, but that nothing beats a face-to-face conversation. In hindsight, I realize how fortunate I was to be in that environment, and I believe most teams would function more smoothly if they communicated more openly.